Member Experience Coordinator ( Rockville, MD)
About The Position
Educational Systems FCU is seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join their dedicated team as a Member Experience Coordinator. The Member Experience Coordinator provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross selling the products and services that meet the member's specific needs. The incumbent will drive efficiency in member service by appropriately directing branch traffic throughout the branch and support the Branch Manager in maintaining a member focused sales and service culture within the branch. The Member Experience Coordinator is a dynamic role that combines the responsibilities of a teller with member services. This position is responsible for providing exceptional member service, understanding the financial needs of members, and offering suitable solutions. The Member Experience Coordinator is the face of the Credit Union, fostering strong relationships with members and ensuring that their Credit Union experiences are positive and efficient. Must have flexibility to work extended hours, at other branch locations. Work hours may include weekends and evenings.
Requirements
- High school diploma or equivalent (GED)
- Two (2) years customer service experience required
- Ability to multitask and identify member needs
- Must be able to meet and/or exceed sales goals
- Excellent interpersonal skills required
- Excellent verbal and written communication skills
- Ability to work with highly confidential information
- Ability to perform routine mathematical calculations
- Ability to function in a financial institution branch environment
- Possess the ability to lift 25 pounds
- Possess the ability to sit and use a computer for prolonged periods of time
Nice To Haves
- Associate degree preferred
- One (1) year previous financial services experience preferred
Responsibilities
- Providing information on all Credit Union services
- Effectively cross selling products and services that meet member's specific needs
- Driving efficiency in member service by appropriately directing branch traffic
- Supporting the Branch Manager in maintaining a member focused sales and service culture
- Providing exceptional member service
- Understanding the financial needs of members
- Offering suitable solutions
- Fostering strong relationships with members
- Ensuring that Credit Union experiences are positive and efficient
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
