Member Experience Coordinator

Children's Hospital Association•Lenexa, KS

2d•Hybrid

About The Position

Join us in shaping a healthier future for kids. At Children’s Hospital Association, we unite more than 200 member hospitals to put children first—advancing care, informing policy, and driving progress together. Resume review will be ongoing; interview scheduling will begin the week of April 27. This position is based in our Lenexa, KS office. We leverage a hybrid working model working three days in the office, two days optional remote work.

Requirements

Any combination of education and experience providing the required skill and knowledge is qualifying.
High school diploma or equivalent required
Minimum of three years’ experience in an administrative, customer-focused role.
Advanced knowledge of Customer Relationship Management programs
Excellent organizational skills with experience managing and supporting multiple people, projects, and tasks at the same time.
Excellent interpersonal, relationship-building, and communication skills.
Sound professional judgment and discretion; strong attention to detail.
Ability to work autonomously and within a team environment.
Knowledge of the health care industry, including key terms.

Nice To Haves

bachelor’s degree preferred
Salesforce knowledge is preferred

Responsibilities

Handle all questions and information requests through the membership support box, phone calls, and internal/external inquiries for membership and membership-related concerns.
Develop and build strong relationships with a variety of contacts, including hospital senior executives and their support staff through phone and/or email, actively solving problems and answering inquiries.
Manage and supports projects aimed at increasing member engagement and promoting the value of CHA membership.
Support meeting and event processes by ensuring accurate tracking, documentation, and distribution of key materials and deliverables.
Manage and update contact and organizational changes in the CRM, verifying credibility and accuracy of information.
Act as a CRM superuser, working collaboratively with CRM Administrator and team to ensure data quality, reporting, and workflows match business operations.
Drive efficiency in activities through the creation of templates, processes, workflows, and tools.
Support conference and affinity group programs by scheduling webinars, managing registration, and supporting on-site meetings.