Member Experience Coordinator - King West
About The Position
At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision is to establish a stellar standard of care for the veterinary industry, the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members are at the heart of everything we do. As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med. We are just getting started and cannot wait to meet you. MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.
Requirements
- 2+ years in customer service and/or member experience as a customer-facing representative
- Strong communication skills both verbal and written
- The ability to contribute to a positive and productive clinic environment
- Multitasking super star
- Excellent communication skills
- Organization
- Keen eye for detail
- Keen on Relationship Building - empathy
- You love connecting with people and their pets
- Highly organized, detail oriented and thrive in fast-paced environments
- Tech savvy and quick to learn new systems
- Can balance empathy and professionalism in high-stress emotional moments
- Positive and intuitive nature
Nice To Haves
- Prior experience within a veterinary clinic considered an asset
Responsibilities
- Welcome members and their pets, making every visit feel stress free
- Manage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / out
- Supporting our medical team by coordinating records, consent forms, and reminders for pet parents
- Be first point of contact for in clinic communications across email and SMS platforms
- Process payments, insurance, prescriptions, and membership technical support
- Help foster a positive collaborative clinic culture
Benefits
- Continuous feedback and open communication
- Opportunity to practice veterinary medicine at the top of your license
- Opportunity to make a real difference in the communities we serve and beyond
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
