Member Experience Coordinator | Full-Time | The Baylor Club

Oak View Group•Waco, TX

3d•Onsite

About The Position

The Member Experience Coordinator will play an integral part of the Member Experience Team, supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells. Communications - Communicate ClubLife through all channels, and take care of members' needs as it relates to reservations, inquiries, preferences, etc. Programming—Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences. Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club.

Requirements

1+ years of experience in hospitality business or a similar role
Service-oriented mindset making every guest feel valued
Strong communication skills: verbal, written, phone, text, and social media communications.
Work well under pressure, coordinating multiple tasks at any given time.
Strong organizational skills and attention to detail.
Must have a positive phone demeanor.
Advanced working knowledge of Microsoft Office suite, including Word, Outlook, and Excel.
Have a positive attitude and be willing to work as part of a team.
Able to stand and/or walk for extended periods.
May be exposed to temperature changes, dust, fumes, or gases.
Ability to climb ladders, squat/kneel, reach, grasp, and twist/bend.
Able to lift/carry/push/pull heavy objects.
Ability to work a flexible schedule, including nights, weekends, and/or holidays.
Additional hours may be required to meet deadlines.

Responsibilities

Coordinate and distribute emails to Members meeting the club's communication standards
Populate event calendar and create event registration confirmations.
Set up for member check-in, i.e., name badges and welcome signs.
Event setup of décor or warm welcomes.
Send thank you cards to speakers.
Take photos of the event.
New Member welcome calls | ‘warm welcome’ | invitation to New Member.
Orientation: Social Media duties including responding to posts, Creating copy, and Verifying event calendar accurate on Facebook page
Members First updates to events and registration.
Update in club marketing, i.e., Posters, table tents, enplug, etc.
Support ARMI calls or data entry in Tableau.
Support in the completion of new member data entry and follow-up.
Running Member Birthday/Anniversary list for engagement.
Support in processing resignations and follow-up.
Define Magic Moments and execute within the Club.
Write personalized postcards to invite members to events.
Work with department heads to identify, complete, and implement one unified annual club calendar of member events.
Function as the club representative on various member committees.
Adhere to all company, club, and department standards of operations, policies, and procedures, whether written or verbal.
Conduct ourselves professionally and respectfully.
Work safely.
Attend daily lineups and participate as requested.
Take pride in our appearance by arriving to work in a clean and neat uniform and being properly groomed according to club standards.
We are open, flexible, and adaptable to take care of our members' and guests' changing needs.
Understand service recovery procedures for members/guests.
Notify the GM and/or department head(s) of member/guest complaints.
Rectify by using service recovery procedures as soon as possible.
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.