Member Experience Coordinator (51987)

AMERICAN GEOPHYSICAL UNION•Washington, DC

11d•$57,991 - $87,612•Remote

About The Position

As the Member Experience Coordinator, you will support AGU’s ability to discover, design, and deliver strong member experiences across the global membership community. This role contributes to research and insight generation, experience design, and delivery support to help AGU better understand member needs and translate those needs into meaningful programs, services, and engagement opportunities. This role supports the development and growth of AGU’s global membership community, including helping research, shape, implement, and scale membership experiences that foster scientific peer learning, collaboration, and impact. Through this work, the Coordinator helps bring AGU’s mission to life by strengthening how scientists connect with one another, grow in their careers, and engage with the broader scientific community. This position works closely with the Member Experience team and cross-functional partners to support pilot efforts, gather feedback, coordinate implementation activities, and prepare successful solutions for broader adoption and scale.

Requirements

1 to 3+ years of experience in customer/member experience and user research, as well as program coordination, community engagement, innovation, or a related field
Foundational working knowledge in user research, experience design, and service design
Proven ability and interest in understanding user or member needs and translating insight into better experiences, programs, or services—with an eye for design
Organizational and coordination skills, with the ability to manage multiple tasks, timelines, and follow-up items
Ability to gather, organize, and synthesize information into clear observations, themes, and recommendations
Strong written and verbal communication skills
Ability to work collaboratively with cross-functional teams and adapt in an evolving environment or to emerging business or member needs
Comfort with experimentation, iteration, and test-and-learn approaches
Interest in community-building, member engagement, and designing experiences that support learning, connection, and impact
Curiosity, initiative, and a desire to grow in experience design, innovation, and customer/member-centered work

Responsibilities

Support and run research activities such as surveys, user interviews, focus groups, feedback review, and environmental scanning to better understand member needs, motivations, barriers, and opportunities across the member journey
Analyze and synthesize qualitative and quantitative findings into clear insights, themes, and opportunity areas
Help develop summaries, journey observations, and other materials that inform team decisions and experience priorities
Support feedback loops that ensure member voices help shape AGU’s work
Support the translation of member insights into early-stage experience concepts, service improvements, community engagement ideas, and pilot initiatives
Contribute to design artifacts such as member need summaries, journey maps, pilot outlines, and concept recommendations
Participate in and run co-design sessions and collaborative working meetings with internal stakeholders and members
Help ensure proposed solutions reflect member needs, accessibility, inclusivity, and AGU’s mission and brand
Support the research, design, and delivery of AGU’s global membership community experience—including AGU Circles, an innovative peer learning and non-traditional mentoring network—with attention to how members connect, learn, collaborate, and contribute across career stages, disciplines, geographies
Help coordinate and support initiatives intended to strengthen scientific learning, collaboration, professional connection, and impact
Assist with implementation activities for groups and related community pilots, including participant communication, logistics, tracking, and feedback collection
Contribute to documenting lessons learned and identifying what is needed to strengthen, expand, or scale successful community-building approaches
Help coordinate early-stage pilots and experiments, including timelines, stakeholder communication, and follow-up activities
Support definition of pilot goals, success indicators, and learning questions
Gather and organize feedback and performance information to help the team evaluate results and refine future work
Maintain documentation of findings, learnings, and recommendations to inform broader delivery and scaling decisions
Work closely with Member Experience, Program Operations, Marketing/Communications, Digital/Technology, and other AGU teams to support aligned planning and execution
Help connect member insights with program and delivery needs, ensuring smooth coordination across teams
Provide operational and coordination support to Member initiatives as needed
Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.