Member Experience & Benefits Consultant – Remote

AIL • Durham, NC

6d • Remote

About The Position

Globe Life AO is seeking enthusiastic, dependable, and service-focused professionals to join their virtual team as Member Experience & Benefits Consultants. In this 100% remote role, you will connect with individuals and families through scheduled virtual appointments to understand their needs, explain available supplemental benefits and financial-protection options, assist with enrollment, and provide ongoing client support. This role combines member services, customer experience, client relationships, benefits education, and consultative insurance sales. Previous insurance experience is not required, as the company provides structured training, licensing guidance, ongoing mentorship, and professional development. The position is commission-based with weekly pay and performance bonuses, offering flexible scheduling and opportunities for renewal and residual income.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable communicating with clients through Zoom and phone
• Be comfortable using email and web-based technology
• Be willing to participate in required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License
• Professionalism
• Communication skills
• Empathy
• Dependability
• Coachability
• Work ethic
• Willingness to learn

Nice To Haves

• Experience in Customer Service
• Member Services
• Client Success
• Customer Experience
• Client Relations
• Healthcare
• Hospitality
• Retail
• Education
• Banking
• Financial Services
• Administrative Support
• Call Centers
• Account Management
• Recruiting
• Military Service
• Insurance
• Sales

Responsibilities

• Conduct scheduled Zoom and phone appointments
• Welcome and assist prospective clients
• Connect with individuals and families interested in available benefits
• Ask questions to understand individual needs and priorities
• Listen carefully to client questions and concerns
• Explain benefit information in clear, understandable language
• Provide personalized, professional service
• Assist with applicable enrollment and documentation
• Follow up consistently
• Help existing clients with applicable policy-service needs
• Assist with beneficiary-related requests
• Maintain accurate digital client records
• Manage appointments and follow-up activities
• Build lasting relationships through dependable service
• Conduct virtual benefit consultations
• Identify individual and family protection priorities
• Explain coverage features
• Answer benefit questions
• Help clients evaluate available choices
• Provide needs-based recommendations
• Assist eligible clients through applications
• Guide clients through enrollment
• Complete required documentation
• Assist with beneficiary information
• Conduct applicable benefit and policy reviews
• Provide continued service after enrollment
• Policy and benefit reviews
• Beneficiary updates
• Coverage-related questions
• Client follow-up
• Appropriate policy-service requests
• Guidance toward applicable claims or service resources
• Continued relationship management
• Recruiting
• New-representative development
• Team communication
• Performance accountability
• Business development
• Leadership

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• OPEIU Local 277 representation where applicable
• Renewal and residual income opportunities
• Professional-development resources
• One-on-one mentorship
• Leadership-development programs
• Virtual business technology and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed