Member Experience Associate - San Francisco

Industrious•San Francisco, CA

4d•Onsite

About The Position

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of San Francisco. As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. You will be responsible for preparing the office for the day by brewing coffee, setting out breakfast, and stocking shared amenities. You will also take ownership over managing inventory and ordering supplies, building events, designing signage, adding new members into multiple systems, assisting members with IT or wifi issues, and participating in local marketing events. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values. We’re building a team of considerate collaborators who create great days.

Requirements

Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Nice To Haves

No member request is too big or too small for you to handle.
You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together.
You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem.
You’re resilient. You know the value of having a routine, but you’re ready for the bumps too.
You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous.
You always look to improve and make things more efficient because staying busy is your happy speed.

Responsibilities

Preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
Managing inventory and ordering location’s supplies.
Building events and designing unique signage.
Adding new members into multiple systems.
Assisting members with IT or wifi issues.
Participating in local marketing events.
Giving tours to prospective members.