Member Experience Associate
About The Position
As a Member Experience Associate, you’ll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You’ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln’s community thrive. This role is part-time, averaging about 20-25 hours per week. Embody Kiln’s mission and core values through exceptional service. Build and maintain a welcoming, collaborative community environment. Support operations to ensure the space is organized, clean, and fully functional. Promote Kiln’s services and offerings while driving member engagement.
Requirements
- Experience in office management, customer service, or administrative roles.
- Strong communication, organizational, and multitasking skills.
- A proactive, resourceful mindset with attention to detail.
- Proficiency in basic computer skills.
- Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Familiarity with the Coworking and Hospitality Industry
- Passion and understanding for entrepreneurial communities
- Passion and understanding for Kiln’s mission and values
Responsibilities
- Provide Front Desk & Member Support: Greet members, guests, and team members warmly, managing the front desk during business hours.
- Oversee mail services, including organization and distribution.
- Facilitate member onboarding, including office preparations and welcome kits.
- Ensure Smooth Operations: Conduct walkthroughs to maintain a clean, well-kept space.
- Develop and manage inventory systems for supplies.
- Troubleshoot issues, escalate as needed, and assist with facility maintenance.
- Foster Community Engagement: Assist with event planning, setup, and breakdown.
- Communicate with members through email, Slack, and newsletters.
- Create moments of delight, such as celebrating birthdays and milestones.
- Provide Administrative Support: Support the Community Director with scheduling and conference room preparation.
- Coordinate bookings for events and member inquiries.
- Procure signage and materials for member offices and desks.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
