Member Experience Associate - $24.60/hour + Commission

AAA Mountain West Group • Auburn, CA

6d • Onsite

About The Position

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is a full-time, onsite, 5 day a week position at our branch in Auburn, CA. Candidates need Saturday flexibility. This position will pay $24.60/hour + commission. Prior insurance experience and/or a P&C license preferred, not required! Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.

Requirements

• High School Diploma/GED
• 2-4 years of work experience, with at least 1 year in a sales role.
• Sales experience is required.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
• Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement.
• Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Teamwork: Develop quality relationships with peers, leaders and internal partners.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
• Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches.
• Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.

Nice To Haves

• Prior insurance experience and/or a P&C license preferred, not required!
• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer Service experience.
• Prior insurance experience and/or a P&C license

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience, Member Services Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security
• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals.
• Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
• Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
• Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED