Member Experience Associate

Kiln

2d•Onsite

About The Position

As a Member Experience Associate, you’ll be the first point of contact for Kiln members and event guests at The Assembly, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You’ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln’s community thrive. This role typically requires 20 hours per week.

Requirements

Partial completion of a college degree preferred, not required.
Office management or administrative experience
Customer service or support experience
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
Passion for entrepreneurial communities
Passion and understanding for Kiln’s mission and values
Proficient in basic computer skills.

Responsibilities

Embody Kiln’s mission and core values through exceptional service.
Build and maintain a welcoming, collaborative community environment.
Support operations to ensure the space is organized, clean, and fully functional.
Promote Kiln’s services and offerings while driving member engagement.
Cheerful and friendly greeting of team members, Kiln members, and guests
Serve as a point of contact for event attendees, vendors, and staff during events
Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
Provide feedback and suggestions for future event improvements based on observations and attendee feedback
Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
May be included in special projects for operations team