Member Experience Associate
KidStrong San Antonio•San Antonio, TX
•Onsite
About The Position
KidStrong Alamo Ranch is seeking a Member Experience Associate who is friendly, organized, confident speaking with families, and excited to help create a great member experience. This position is a blend of front desk and member management support, where you will be one of the first faces and voices families interact with. The role involves answering phones, assisting current members, engaging with prospective families, and supporting the trial process through enrollment. For the right candidate, this role may also grow into sales and coaching opportunities.
Requirements
- Motivated individual looking to grow within a company
- Friendly, outgoing, and professional with strong communication and people skills
- Comfortable talking to parents in-person and over the phone
- Organized and dependable with strong follow-through
- Able to multitask in a fast-paced environment
- Customer service, sales, retail, hospitality, or front desk experience preferred
- Availability on Saturdays and Sundays
- Some weekday evenings availability
Nice To Haves
- Experience working with kids is a plus
Responsibilities
- Greet families and children with a warm, energetic, and professional attitude
- Answer incoming phone calls and respond to questions about classes, memberships, trials, camps, birthdays, and scheduling
- Support current members with account questions, attendance updates, makeups, and general needs
- Guide prospective families through the trial experience
- Follow up with leads and assist in converting trials into memberships
- Support daily front desk operations and help keep the center clean, organized, and welcoming
- Assist with events, camps, and special center initiatives, as needed
- Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
- Communicate professionally with co-workers in Slack, including periodic checks of messages when not in-center
- Attend additional mandatory staff meetings as required by the staff leadership
- Directly report to Owners and work closely with the General Manager and Head Coach
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
