Member Experience Associate I

Rave Financial • Kenefick, TX

3d

About The Position

This role assists members with their financial transactions, including cash exchanges, processing payments, and issuing and accepting negotiable instruments. The position also provides routine information concerning all credit union products and services. It supports the sales and service culture throughout the company, training objectives, and any other initiatives as directed.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Strong interpersonal skills.
• Ability to operate general office equipment and other credit union provided equipment.
• Must be able to operate related computer software as provided by the credit union.
• Ability to grasp the effects of member requests as they relate to individual accounts.
• Willingness to learn and progress within job role.
• Ability to work as a member of a team and embrace the credit union philosophy and the credit union mission, vision, and core values.
• Knowledge of common scam and fraud prevention practices.
• Possess fundamental knowledge of the financial industry, including an understanding of the check clearing process along with negotiable instruments and collections.
• Knowledge and understanding of the basic processes of other credit union departments and branches.

Responsibilities

• Assist members with financial transactions, including cash exchanges, processing payments, and issuing and accepting negotiable instruments.
• Provide routine information concerning all credit union products and services.
• Support sales and service culture throughout the company.
• Adhere to training objectives and other initiatives as directed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED