Member Experience Ambassador part time
About The Position
BJ's Wholesale Club is seeking a part-time Member Experience Ambassador to join their team. This role is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team members are expected to carry out job functions and responsibilities as assigned, support club policies, and act with honesty and integrity. The role emphasizes delivering service excellence, resolving member concerns, and ensuring a safe and positive environment. A daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards is expected, along with understanding business performance reporting and the impact of consistent execution. The position also involves understanding and executing merchandise protection procedures, including EAS alarms, bag checks, and processing returns.
Requirements
- Strong interpersonal skills and an attention to detail are required.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.
Nice To Haves
- Basic math skills preferred.
Responsibilities
- Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
- Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
- Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
- Reviews and maintains the AP Alert Binder according to AP standards.
- Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
- Records register receipt discrepancies and notifies front line to immediately rectify the situation.
- Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
- Monitor member and visitor traffic entering and exiting the club.
- Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintains high standards of safety for members and team members.
- Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
- Processes empty water jug return vouchers to members.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with a 15% discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
