Member Experience Ambassador

In-Shape Solutions LLC•Maryville, TN

1d•Onsite

About The Position

The Member Experience Ambassador (MEA) is the core of our clubs, responsible for building meaningful connections and providing exceptional service to members, guests, and the team. With a strong focus on both people and fitness, MEAs motivate and support individuals on their wellness journeys. They maintain high standards of cleanliness, safety, and professionalism to ensure a positive and engaging club environment.

Requirements

High School diploma or equivalent
Passion for fitness and helping others
Basic fitness and sales experience
Excellent communication and listening skills (in-person and phone)
Demonstrated customer service experience; friendly, outgoing, and approachable disposition
Ability to work well under pressure and time constraints with positive behavior
Basic computer skills
Willingness to attend and participate in required meetings and trainings
Willing and able to work a flexible shift: evenings, weekends, and holidays
Current CPR certification or ability to obtain within 60 days of hire
First Aid Training (required only at clubs with pool slides)

Nice To Haves

Bilingual skills

Responsibilities

Engage with members and prospective members to understand their fitness goals and recommend suitable membership options.
Support new members through the FitStart program, guiding them on club and equipment usage.
Assist members with downloading and using the mobile app.
Conduct club tours, highlighting amenities, programs, and promotions relevant to member needs.
Stock, sell, and recommend retail items that align with member fitness goals.
Provide excellent customer service by responding promptly to member inquiries via phone and in person, and processing membership changes.
Foster a welcoming and motivating community atmosphere, exceeding member expectations.
Adhere to the Clean Approach guidelines.
Resolve member concerns and problems in accordance with company guidelines.
Maintain a safe environment by implementing safety policies and procedures.
Assist in building the member community through consistent positive experiences.
Provide support in other club areas as needed.
Monitor pool and slide areas, enforcing rules when applicable.
Perform additional duties as assigned.