Member Engagement Specialist- Phoenix Cotton Center (Onsite)

Blue Cross Blue Shield of Arizona•Phoenix, AZ

2d•Onsite

About The Position

A Member Engagement Specialist will play a crucial role in fostering positive relationships with members who are not actively engaged with Prosano Health Solutions. This position involves proactive outreach and personalized communication to encourage members to utilize healthcare services and improve their overall health outcomes. In addition, a member engagement specialist will be a key contributor to our first-class care team at Prosano Health Solutions and will deliver on our commitment to excellence by demonstrating the ability to: Develop and maintain strong relationships with members that build trust and loyalty Understand member needs and preferences to tailor engagement strategies Provide support and guidance to help members navigate the healthcare system Maintain accurate records of member interactions and engagement activities Update member information in the Electronic Medical Record Analyze data to identify trends and opportunities for improving member engagement Work closely with healthcare providers and administrative staff to coordinate members’ outreach efforts Participate in team meetings to discuss strategies for enhancing member engagement Collaborate with marketing and communications teams to develop outreach materials Collect and analyze member feedback to identify areas for improvement Implement strategies to enhance member satisfaction and retention Participate in quality improvement initiatives to optimize engagement processes Initiate contact with members via phone calls, emails, and other communication channels Address member inquiries, provide care options and information about available healthcare services Collaborate with clinical team members to facilitate a seamless healthcare approach Additional: Working hours can include morning, night or weekend hours Work at the Prosano Care Center is 100% on site Perform all other duties as assigned

Requirements

Excellent interpersonal skills to include the ability to build and maintain strong customer service relationships
Experience in clinical roles, clinical engagement and/or healthcare navigation.
Demonstrated ability to appropriately and quickly respond to current and future member inquiries and needs.
Ability to be creative to develop innovative solutions for enhancing member satisfaction
Demonstrated ability to be detail oriented and must provide accurate record keeping and follow up
Ability to analyze data and identify trends to improve member engagement strategies
Ability to work independently, to consistently meet deadlines and performance targets, as well as collaborate with a team.
Demonstrated proficiency with Microsoft Office products including Excel and Word.
Familiarity with healthcare management software and data entry (electronic medical records experience)
Excellent verbal and written communication skills are required to effectively engage with members. It is important to demonstrate the ability to convey information clearly and empathetically
Exceptional organizational skills and are detail oriented with the proven ability to effectively manage multiple priorities
The ability to always maintain confidentiality
A High school diploma or GED
Basic Life Saving (BLS) certification or obtain within 30 days of hire
An active Arizona fingerprint clearance card
Reliable transportation

Responsibilities

Develop and maintain strong relationships with members that build trust and loyalty
Understand member needs and preferences to tailor engagement strategies
Provide support and guidance to help members navigate the healthcare system
Maintain accurate records of member interactions and engagement activities
Update member information in the Electronic Medical Record
Analyze data to identify trends and opportunities for improving member engagement
Work closely with healthcare providers and administrative staff to coordinate members’ outreach efforts
Participate in team meetings to discuss strategies for enhancing member engagement
Collaborate with marketing and communications teams to develop outreach materials
Collect and analyze member feedback to identify areas for improvement
Implement strategies to enhance member satisfaction and retention
Participate in quality improvement initiatives to optimize engagement processes
Initiate contact with members via phone calls, emails, and other communication channels
Address member inquiries, provide care options and information about available healthcare services
Collaborate with clinical team members to facilitate a seamless healthcare approach