Member Engagement Specialist
About The Position
Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Requirements
- High school diploma or general education degree (GED)
- Related experience and/or training
- Lending and cross-selling experience required
Responsibilities
- Initiate and maintain contact with current and potential members through telephone, letters, emails, and direct mail; present and explain Credit Union products and services, such as direct deposit, share accounts, electronic banking, lending products, certificates of deposit, and Individual Retirement Accounts, as appropriate, and provide appropriate follow-up to support member needs.
- Respond to members’ needs in a timely manner, such as returning phone calls, answering emails, etc.
- Analyze, identify and report successful business development methods to manager.
- Make sound credit decisions within loan policies and guidelines to maintain loan portfolio at an acceptable level of delinquency.
- Ensure all loans you approve are signed within twenty days of closing.
- Take appropriate action for incomplete, denied, and counter-offer applications in compliance with Credit Union policy and procedures and Federal Regulations.
- Maintain computer accuracy when entering transactions.
- Review all relevant policies and procedures on an annual basis.
- Promote all products and services by cross-selling to meet members’ needs.
- Keep Member Engagement Manager informed of actual or potential problems.
- Compile information for management reports, as needed or requested.
- Follow all Credit Union policies, procedures and regulations.
- Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
- Maintain regular and predictable attendance.
- Work cooperatively with others.
- All other duties as assigned.
Benefits
- Employer-paid health and dental insurance monthly premiums
- Accrual of PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
- The ability to help serve your local community through our mindset of People Helping People!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
