Member Engagement Specialist

Justice Federal Credit Union • Chantilly, VA

8h • $25 - $31 • Onsite

About The Position

Justice Federal Credit Union has been designated as a Best Credit Union to Work For by American Banker, for four years in a row, and is now among the Best Places to Work for Women in 2025! We are seeking experienced, member-driven candidates with leadership experience and a sales-and-service mentality, for the position of Member Engagement Specialist in Chantilly (VA). This role is responsible for managing the end-to-end online membership application process and initial onboarding, ensuring seamless, digital first member experience.

Requirements

• Three to five years of similar or related experience.
• Progressively responsible experience within a financial institution preferred.
• A high school education or GED.
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• Must be able to push, pull and/or lift up to 50 lbs., as needed.
• Requires extended periods of sitting and/or standing, and to be able to use PC, copier, scanner, fax etc.

Nice To Haves

• Symitar and Meridian Link experience are a plus

Responsibilities

• Responsible for processing and managing high volume of online applications for new memberships and additional deposit products, including data validation, documentation review, and onboarding completion.
• Maintains a working knowledge of core systems (Meridian Link, Symitar, and related systems) to support efficient account opening and service delivery while identifying potential fraud risks or data discrepancies.
• Conducts prospective Member outreach as needed to gather information, clarify requirements, support timely account decisioning, and recommend relevant products and services to promote financial wellness and increased product adoption.
• Performs quality control reviews on all new account documentation to ensure accuracy, completeness, and compliance with internal and regulatory requirements.

Benefits

• Voluntary Life Insurance
• Volunteer Time Off (VTO)
• Flexible Spending Accounts
• 12 Paid Holidays (includes Birthday)
• Generous Paid Time Off Policy (PTO)
• Medical (with HRA) / Dental / Vision Insurance
• Annual Corporate Bonus (based on organizational goals)
• Retirement Savings Plans with 6% Employer Match (fully vested on day one)
• Company-Paid Benefits Including Basic Life Insurance, Disability Insurance, and Financial Wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED