Member Engagement Specialist (BILINGUAL)

National Healthcare Solutions, Inc.•Dallas, TX

About The Position

The Member Engagement Specialist plays a key role in driving enrollment and sustained engagement in VerusRx’s VerusPath program. This individual will guide members through the international pharmacy program enrollment process, ensure timely medication delivery, and support a seamless onboarding experience for new client groups—both virtually and through occasional on-site visits. The role also partners cross-functionally to optimize cost-saving opportunities and enhance member satisfaction.

Requirements

Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
Fluent in Spanish, both written and verbal, required.
Strong analytical and problem-solving skills with attention to detail.
Strong organizational skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Sales focused mindset with the ability to work collaboratively in a team.
Problem-solving outlook with a focus on delivering client-centric solutions.
Understanding of HIPAA regulations and healthcare data privacy.

Nice To Haves

Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment is a plus.

Responsibilities

Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
Educate members, groups, and clients on VerusPath and its benefits.
Accurately track call records and logs within a CRM system.
Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
Lead the process when a new group starts with VerusRx.
Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
Meet with clients and brokers to give an overview of the VerusPath program.
Continuously improve our process for onboarding new groups.
Attend on-site enrollments to enroll members in the international pharmacy program.
Discuss VerusPath on site at a client location and educate members.
Provide a point of contact for a client if any issues arise.
Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
Send weekly enrollment and escalation reports during the onboarding process.
Provide continuous savings analysis and enrollment reports to current clients.