Member Engagement Specialist

YMCA of Metropolitan Atlanta•Decatur, GA

About The Position

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. NATURE AND SCOPE: Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands-on support for the successful operations of various member programs and activities, such as Playcenter, Family Programs, Member Engagement Activities/Events and Volunteers. This role will support practices, processes, and procedures for strong program and project management. This position’s primary purpose is to enhance the overall member experience by creating intentional connection points after the point of sale and program registration . This position will not hold budget responsibilities.

Requirements

Bachelor's Degree OR Associate degree and 2+ years of experience in member engagement or customer service OR High school diploma and 3+ years of experience in member engagement or customer service
Must be at least 21 years of age
Excellent written and verbal communication skills
Ability to recognize and implement safety standards in all program activities
Strong Human Relations and Conflict Management skills
Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
Proficient knowledge of computers, various technology, and applications
Ability to multitasks, work independently, problem solve and effectively manage time
Must be able to obtain within 30 days of hire, completion of CPR, First Aid, and AED training
Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
Must be legally eligible to work in the US without current or future sponsorship.

Nice To Haves

Bachelor's degree in public administration, business, Human Resources, or related field
Non-profit experience

Responsibilities

Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
Support regular activities/events for families and members, on a monthly/recurring basis.
Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities/events.
Recruit, hiring, train, and supervise playcenter staff.
Assist in the marketing and distribution of program information, may organize and schedule program registrations.
Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
Respond to all member and community inquiries and complaints in a timely manner.
Consult with the Director on concerns related to child/member behavior.
Create, manage, and implement processes to activate volunteerism within the Y.
Collaborate with all department leaders to create value-add opportunities that will enhance the member experience within the Y.
Document and report on facilities and to the Director any equipment that needs repair and/or replaced.
Attends required training related to the scope of work.
Maintain and report incident/accident paperwork.