Community Engagement Specialist-Bilingual

Gesher Human Services•Detroit, MI

About The Position

The Community Engagement Specialist is responsible for greeting and engaging Detroit At Work participants via on-site and off-site events, executing intakes, and providing resources/referrals to Detroit At Work Career Centers; additionally, this individual is involve in neighborhood outreach and entering program data for analysis as needed.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, or related field preferred.
One to two years experience engaging disadvantaged adults in career or personal/family development.
Interpersonal skills sufficient to communicate with participants, public and staff.
Workforce Development experience.
Experience working with community partners.
Experience with Computers, Windows, Office 365 programs.

Responsibilities

Provide orientation to services and resources available in center and mobile unit.
Engage customers in career coaching activities.
Advocate for, link customers to community services, and assist in assessing available support services.
Schedule and market in house and partner training/workshop opportunities.
Make routine contact with community human service organizations to verify services and eligibility requirements.
Provide individual coaching to assist customers in mitigating identified barriers.
Follow-up with customers and community human service organizations to ensure that customers are getting their need met.
Provide updates to career coaches regarding the status of barrier resolution.
Maintain an awareness of local labor market information and refer customers to job leads or to other staff with job leads.
Contact customers to verify employment via phone/text/emal/postcards.
Maintain and provide reports tacking customer information, attendance and activity to ensure necessary services are received in accordance with funding source requirements.
Maintain communications as required to coordinate services.