Member Engagement Specialist

Mattoon Area Family YMCA • Toledo, IL

1d • Onsite

About The Position

This part-time position focuses on delivering excellent service to all members, guests, and program participants. Key responsibilities include greeting individuals, registering them for membership and programs, accurately handling payment transactions, and promoting YMCA programs and membership. Available hours include daytime and evenings.

Requirements

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Maintains a professional appearance and communication skills.
• Basic knowledge of computers.
• Display ability to learn and understand DAXKO computer system.
• Completion of all required safety trainings.

Responsibilities

• Greet every member throughout the facility, preferably by name.
• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Registers members for programs and membership and accurately enters transactions using DAXKO computer system.
• Handles and resolves membership concerns using positive can do attitude and exercising good judgment-making skills.
• Informs supervisor of unusual situations or unresolved issues.
• Prepares incident/accident reports per established Y risk management procedures.
• Applies all YMCA policies dealing with member services.
• Attends staff meetings and stays up to date on all programs and events at or associated with the Y.
• Distributes locker keys, towels, and sports equipment.
• Conducts Aquatic/Locker Room checks.
• Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as needed.
• Other duties as assigned.

Benefits

• YMCA Usage - Facility usage is free for all employees. Immediate family members may use the YMCA at a discounted monthly price.
• Program Fees-Except for certain exceptions, program fees will be reduced by 25% for all employees and their immediate family.
• While not working, an employee of the Y can use the child watch service for free up to a 2 hour daily limit.
• While working, child watch is free and unlimited.
• Retirement Options available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed