Member Engagement Specialist - LB

La Porte County Family YMCA • Long Beach, IN

18h • Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes and sells memberships and programs, and maintains cleanliness and organization of the lobby area. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

• High school diploma or a GED and be at least 18 years old.
• CPR/AED, and First Aid certifications required within 30 days of hire.
• A minimum of two years’ prior customer service or relationship building experience is required.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Strong attention to detail required.
• Excellent oral and written communication skills.
• Must be proficient in use of PC and demonstrate ability to use specific Membership software programs and software after completing training.
• Ability to work with many interruptions, handling multiple tasks in a calm and responsible way always affirming the member (e.g., scan and smile, nod, wave while answering the phone, if alone).
• Complete annual online and in-person child sexual abuse prevention training.

Nice To Haves

• Sales experience is preferred.
• Some business experience in an office setting is highly desirable.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Welcomes and scans in each member in a pleasant and friendly manner (i.e., greet, smile & make eye contact).
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Be able to actively listen to questions, concerns and feelings of members and staff. Be able to deal with members and staff in a honest, respectful and positive manner.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED