MEMBER ENGAGEMENT REPRESENTATIVE
About The Position
At the Skagit Valley Family YMCA, we’re more than just a gym—we’re a community dedicated to strengthening youth development, healthy living, and social responsibility! As a Member Engagement Representative, you’ll be the friendly face that makes everyone feel welcome. You’ll help members connect with programs that fuel their goals, provide top-tier customer service, and ensure everyone who walks through our doors feels like they belong. If you’re passionate about people and love making a positive impact, this is the place for you! Join a team that cares, grows, and makes a real difference in the community we love!
Requirements
- Strong interpersonal and problem-solving skills.
- Excellent communication skills—written and verbal.
- Basic computer skills and knowledge.
- A welcoming attitude and a passion for community building.
- A commitment to the Y’s core values: Caring, Honesty, Respect, and Responsibility.
- Experience in conducting tours and engaging prospective members with enthusiasm.
- The ability to handle and resolve conflicts in a professional and positive manner.
- An energetic personality that thrives in a fast-paced, people-first environment.
Nice To Haves
- Customer service, sales, or related experience (preferred but not required).
Responsibilities
- Be the ultimate YMCA ambassador!
- Help members navigate membership, programs, and activities that fit their interests and goals.
- Make every interaction count. Create a welcoming and supportive environment for all members.
- Assist with member sign-ups and registrations. Ensure a smooth and friendly experience.
- Be a problem solver. Address and resolve member concerns with care and professionalism.
- Support engagement efforts. Connect members with programs and encourage participation.
- Give tours to potential members. Show them why the YMCA is the perfect fit for them!
- Engage members through special events, wellness programs, and social activities to foster a sense of belonging.
- Conduct follow-ups. Check in with members to ensure they are engaged and enjoying their experience at the YMCA.
- Jump in where needed! Whether it’s helping at the front desk, assisting with paperwork, or making someone’s day brighter, you’ll be an essential part of our team.
Benefits
- Flexible schedules
- Health & Dental Care (Full-time employees to be eligible)
- FREE YMCA Membership
- YMCA Retirement Fund
- YMCA Program & Merchandise Discounts
- 8 paid federal holidays a year (full-time benefited employees to be eligible)
- Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
- Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
