Member Engagement Coordinator

Senture•Concordia, KS

8d•$14 - $15•Remote

About The Position

Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply. As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home.

Requirements

High School Diploma or equivalent.
Desire to work in a results-driven outbound call center environment.
Strong sales aptitude with a focus on earning monthly incentives.
Motivated to achieve productivity goals with a strong work ethic.
Excellent communication skills, friendly, and conversational with members.
Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
Proficiency in using multiple computer systems simultaneously.
Authorized to work in the United States.
Successful completion of pre-hire testing, background check, and drug screening.
If hired, Provide two valid, in-date IDs and proof of education during onboarding process.
Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.
Quiet and secure workspace free of distractions.
Accountability for work schedules and compliance with security standards.

Nice To Haves

Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
Employees must provide their own workspace furniture.

Responsibilities

Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.
Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations.
Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy.
Utilize multiple systems to schedule providers for in-home or virtual evaluations.
Adjust, reschedule, or cancel appointments as requested.
Meet daily performance metrics including appointments, calls, handle time, and productivity.
Be available to complete overtime when required based on business needs.
Participate in peer side-by-side coaching as needed.
Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.