Member Engagement & Communications Specialist

Centene Corporation•Northampton, MA

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversee specific Member Engagement & Communications initiatives to improve member engagement and retention. Execute Communications initiatives related to regulations, operations, and/or health education, including project management, content development and execution, measurement, and reporting. Provide strategic solutions to various initiatives while meeting compliance regulations and timelines. Develop and execute communication initiatives across creative/content development, regulatory reviews/approvals and distribution, ensuring key milestones and deliverables are achieved. Collaborate with business partners, health plans and vendors on various communication initiatives gaining full alignment. Utilize a multi-channel communication approach including web, direct mail, email, text, etc. Execute communications initiatives with vendors and external partners based on project milestones and details. Leverage internal and external market data and research insights to help develop communications and engagement opportunities. Build and maintain internal and external business relationships Performs other duties as assigned. Complies with all policies and standards.

Requirements

Bachelor's degree or equivalent in Communications, Marketing, or Consumer Experience, or related area.
3+ years of related experience in Communications, Marketing, or Consumer Experience

Responsibilities

Oversee specific Member Engagement & Communications initiatives to improve member engagement and retention.
Execute Communications initiatives related to regulations, operations, and/or health education, including project management, content development and execution, measurement, and reporting.
Provide strategic solutions to various initiatives while meeting compliance regulations and timelines.
Develop and execute communication initiatives across creative/content development, regulatory reviews/approvals and distribution, ensuring key milestones and deliverables are achieved.
Collaborate with business partners, health plans and vendors on various communication initiatives gaining full alignment.
Utilize a multi-channel communication approach including web, direct mail, email, text, etc.
Execute communications initiatives with vendors and external partners based on project milestones and details.
Leverage internal and external market data and research insights to help develop communications and engagement opportunities.
Build and maintain internal and external business relationships
Performs other duties as assigned.
Complies with all policies and standards.