MEMBER ENGAGEMENT SPECIALIST
About The Position
What does a Member Engagement Specialist do? Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments Engage members and manage and monitor recruitment and retention tracking and reporting Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc Generate new prospective members through collaboration with Program Coordinator/Director Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments Ensure knowledge of YMCA programs and assist with program enrollment Follow check-in and service procedures Follow cash management and receipting procedures Handle telephone reception Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean Stock work areas with forms and stationary supplies Be proactive with information and knowledge of all program information and changes Complete opening and closing building procedures Provides exceptional customer service and fosters connections with members Our Commitment to Belonging At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.
Requirements
- Must be at least 18 years old
- High School Diploma or equivalent
- Ability to obtain a criminal record clearance
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
- Engage members and manage and monitor recruitment and retention tracking and reporting
- Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
- Generate new prospective members through collaboration with Program Coordinator/Director
- Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
- Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
- Ensure knowledge of YMCA programs and assist with program enrollment
- Follow check-in and service procedures
- Follow cash management and receipting procedures
- Handle telephone reception
- Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
- Stock work areas with forms and stationary supplies
- Be proactive with information and knowledge of all program information and changes
- Complete opening and closing building procedures
- Provides exceptional customer service and fosters connections with members
Benefits
- FREE Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
