Member Engagement Specialist

ASCO•Alexandria, VA

3d•Hybrid

About The Position

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care. ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs. To learn what it’s like to work at the Association, click here. Who we are looking for: ASCO has an exciting opportunity for a strategic, relationship-driven Member Engagement Specialist, to drive member engagement through strategies that build community and deliver meaningful member value. The Member Engagement Specialist will grow and manage a dynamic online community, support onboarding and renewal initiatives to ensure seamless high-quality member experience. If you are a strategic, tech-savvy relationship builder who loves turning engagement into value consider applying today! This position is hybrid with a primary location in Alexandria, VA.

Requirements

Bachelor’s degree in Business Administration, Project Management, or related field or equivalent years of experience
4 – 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services
Proficiency with professional online community platforms such as Higher Logic and proven track records of growing member engagement
Experience with Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS)
Experience with reporting and analytics
Proficiency working with Microsoft suite products
Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task.
Excellent communication skills with the ability to clearly convey and receive information.
Strong organizational skills and high attention to detail.
High level of EQ and ability to thrive in a mission-driven complex environment.
Ability to foster and build relationships within all levels of the organization.
Ability to work independently with sound judgement and collaboratively in teams.
Strong analytical skills and critical thinking skills with ability to anticipate solutions and next steps.
Technically savvy and ability to use technology to grow business objectives, and a willingness to adapt to new technology.
Must lift up to 25 lbs.
Extended periods seated at a desk and standing at conferences.
High use of computer and other office technology equipment.

Nice To Haves

Experience with business intelligence tools such as Amazon QuickSight or PowerBI
A proven track record of building community through member engagement
PMP or an accredited professional project management certification
High level of proficiency in Microsoft Office suite, Smartsheet or other project management applications, and database programs

Responsibilities

Manage member engagement programs that build member loyalty and promote member growth and retention.
Develop and implement an online community management strategic plan for the professional online networking community for members and non-members.
Manage the daily operations of ASCO’s online community platform, and assist in the creation of relevant, engaging, and valued communities, develop and circulate best practices for staff liaisons and Community Champions to increase community engagement.
Serve as the primary staff point of contact and operational partner for volunteer leaders of ASCO's Communities of Practice (CoPs).
Track and analyze community metrics to assess the effectiveness of community initiatives and make data-driven decisions for improvement.
Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience.
Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society.
Monitor and track first and second year retention and engagement indicators of new members to validate effectiveness of the onboarding process.
Administer Fellow of ASCO (FASCO) member recognition program.
Ensure timely measurement of engagement trends, monitor participation and involvement in ASCO programs, communicate member opportunities, and continually monitor additional key programs to include in the engagement metric.
Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members.
Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits.
Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support.
Other duties as assigned.