Member Engagement Associate (Full-Time)
About The Position
Altea is Canada’s premier fitness and wellness destination, offering a unique blend of boutique studios, modern recovery, and lifestyle amenities under one roof. We provide an experience that members build their week around, combining the quality of a standalone boutique with the breadth of a full-service club. Our mission is to deliver a premium member experience, and the Member Engagement Associate is central to this. This role is the first point of contact for members, shaping their entire experience from the moment they walk through the door. The Associate is the face of the club, greeting members by name, making guests feel welcome, and setting the tone for Altea's brand. The scope of the role extends beyond the front desk to include recovery services and the ProShop, where applicable, ensuring a consistently exceptional member experience across all touchpoints.
Requirements
- Experience in a customer-facing, hospitality, or service role.
- Warm, clear communicator comfortable with people of all backgrounds and energy levels.
- Reliable, punctual, and takes pride in the details of their work.
- Comfortable with basic computer systems, check-in platforms, and member-facing software (training provided).
- Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club.
- Valid Standard First Aid and CPR-C, maintained annually.
- Criminal Background Check required prior to commencement.
Nice To Haves
- Fitness or premium retail experience is an asset.
Responsibilities
- Welcome every person who walks through the door with warmth and presence, offering genuine attention that makes members feel recognized and valued.
- Manage the check-in process efficiently and accurately, ensuring every visit is logged, every guest is registered, and all details are handled seamlessly.
- Assist members with recovery services and ProShop needs, maintaining the same warmth and knowledge as at the front desk.
- Learn and remember regular members' names, preferences, and routines to foster a sense of recognition and encourage repeat visits.
- Handle inquiries, account questions, scheduling requests, and concerns calmly and confidently, reflecting Altea's values.
- Maintain a clean, organized, and professionally presented front-of-house area on every shift to ensure a positive first and last impression.
Benefits
- Group health benefits
- Complimentary Altea membership
- Career-defining growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
