Member Customer Service, Benefit Value Advisor

Health Care Service Corporation•Richardson, TX

1d•$18 - $28•Hybrid

About The Position

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system, and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.

Requirements

High school diploma OR GED.
6 months customer service experience OR 6 months experience in an office environment.
Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
Expertise and ability to successfully execute concierge level service for all members.
Experience evaluating customer situations, making decisions, and responding quickly to questions.
Data entry and/or typing experience.
Interpersonal, verbal, and written communication skills and independent decision-making skills.
Analytical and organizational skills.
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Web and PC proficiency.

Nice To Haves

6 months customer service experience in a health care or health insurance environment.
6 months data entry experience in an office environment.
Knowledge with health benefit plans and the insurance industry.
Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).
Knowledge of medical terminology and anatomy.

Responsibilities

Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner.
Conduct research.
Spend approximately 90% of the scheduled time on the phone according to business need.
Demonstrate a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system, and reaching their optimal health.