Member Contact Center Sales Associate (FT & PT)
About The Position
Our Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals. Full Time and Part Time positions available! Set weekly schedules. This is a work from home position, candidates must live within one of these territories to be considered: ·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)
Requirements
- High School Diploma or equivalent.
- 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience.
- A Motor Club License is required for selling and servicing AAA ACA Memberships.
- Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire.
- Must be able to provide a work environment free from all disruptions and distractions.
- Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.
Nice To Haves
- Preference for those with call center or inbound call experience.
Responsibilities
- Utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel.
- Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services.
- Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment.
- Meet or exceed established production goals.
- Work overtime and/or on holidays as required by business needs.
- Be expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving, subject to any pre-approved PTO.
Benefits
- Computer equipment provided.
- Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
- Paid Virtual Training.
- Company-wide Career mobility opportunities.
- Medical, Dental, and Vision plan options.
- Up to 2 weeks Paid parental leave.
- 401k plan with company match up to 7%.
- 2+ weeks of PTO within your first year.
- Paid company holidays.
- Company provided volunteer opportunities + 1 volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
