Member Contact Center Representative II

America's Credit Union • DuPont, WA

2d • $23 - $30 • Onsite

About The Position

Americas Credit Union (ACU) is looking for someone with a passion for helping others to join their team as a Member Contact Center Representative II. In this role, your friendly voice, sharp communication skills, and customer service experience will make a real difference every day. This position offers opportunities for growth and is part of a team that values professional development and employee well-being.

Requirements

• High school diploma or equivalent (GED)
• 6 months to 1-year related experience in a customer service position
• Must have pleasant and professional phone manner and service skills
• Ability to handle a high volume of calls and be able to work for extended length of time on the phone
• Must be computer literate and have skills in effective written and oral communication
• Familiar with 10-Key and type at least 35 words per minute
• Must have excellent interpersonal, member service and organizational skills
• Ability to effectively communicate and work with members and other employees

Responsibilities

• Assist members with account inquiries, transfer of funds, and stop payments
• Provide history and statement/check copies
• Process wire transfers
• Assist members with Online Services
• Conduct loan interviews with members via phone
• Review loan applications and advise members of loan policies and current rates
• Assist in the process of clear vehicle titles and paid loan documents
• Open share, share draft, club accounts, and IRA accounts
• Redeem, renew and rollover Certificates of Deposit
• Issue, reissue, or block Visa debit/credit cards
• Assist members with fraud/non-fraud disputes
• Maintain effective oral and written communication with credit union employees
• Provide prompt, professional, and courteous service to members
• Use and understand the phone system as instructed
• Actively expand existing member relationships by cross selling products/services
• Actively be a part of an awesome team!

Benefits

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• No interest employee loans for work wear
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED