Member Contact Center Representative I

LBS Financial Credit Union•Westminster, CA

23h•Onsite

About The Position

This role is responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online. The representative will provide support and information to current and potential members, manage large amounts of inbound and outbound calls, and accurately perform transactions, provide information, and conduct account maintenance and research while providing the highest level of service. The role requires maintaining a friendly and positive composure, responding to inquiries about Credit Union products and services, and using sound judgment to balance membership loyalty with protecting Credit Union assets.

Requirements

High School graduate or equivalent.
Pleasant personality and phone voice, including excellent telephone manners and technique.
Ability to learn quickly.
Ability to use online computer terminal and standard office equipment.
Ability to multitask.
Ability to retain simple and complex Credit Union policies and procedures.
Must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Nice To Haves

Call Center experience preferred.
Customer service experience preferred.

Responsibilities

Provide support and information to the Credit Union’s current and potential members.
Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
Maintain a friendly and positive composure in all levels of communications.
Respond to callers regarding all Credit Union products and services inquiries over the phone.
Use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.