Member Contact Center Representative I

LBS Financial Credit Union • Westminster, CA

7h • Onsite

About The Position

We’d like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

Requirements

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.

Nice To Haves

• Call Center experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide support and information to the Credit Union’s current and potential members.
• Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Benefits

• Critical Illness, Accident Insurance, and Hospital Indemnity
• Healthiest You Teladoc Services
• Employee Assistance Program
• PTO and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Opportunity to qualify for fully funded Pension Plan
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment, movie tickets, travel, car rentals, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED