Member Contact Center Agent -Chubbuck

ICCU•Chubbuck, ID

5d•Onsite

About The Position

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU! ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to maintain confidentiality of Credit Union records.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.

Responsibilities

Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
Providing general information to members about our Credit Union Services.
Answering telephone calls and meeting performance metrics.
Researching and correcting member account problems.
Performing a wide range of member-generated transactions.
Completing accurate case notes of member interactions and call history.
Working and communicating effectively with team members.
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.