Member Contact Center Agent – On-Site (Montgomery, AL)

ASE Credit Union • Montgomery, AL

9h • Onsite

About The Position

The Member Contact Center Agent receives incoming calls and responds to member questions and/or requests. They present additional products, services, or resources to members, provide direct support services, and resolve issues for members or connect them with the appropriate team member for assistance.

Requirements

• Six months to one year of customer service experience.
• High school degree or GED required.
• Must be bondable.
• Strong written and oral communication skills.
• Time management skills.
• Ability to prioritize and multitask.
• Logic and reasoning skills.
• Attention to detail.
• Microsoft Office.

Nice To Haves

• A college degree will satisfy the requirement for 2 years of experience required.

Responsibilities

• Answer incoming calls, determine the needs of the caller and verify the caller's identity, minimizing the caller's time and effort in resolving their concern.
• Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions) to assure member's needs are addressed in a polite and friendly manner.
• Resolving member issues and escalating when needed to the appropriate staff member.
• Identify products/services that might be beneficial to and provides information about their value and benefit. Cross-sell Call 24, online banking, and bill pay services and assist members in setting up online banking enrollment and understanding the e-statement process.
• Comply with all company policies, procedures, and service standards. Comply with all applicable laws and regulations.
• All other job responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED