Member Consultant

STCU•Coeur d'Alene, ID

8d•Onsite

About The Position

The Member Consultant creates in-person experiences for existing and prospective consumer members at STCU retail locations. Through interactive, collaborative interviews during new-member origination, account maintenance, and transactional requests, the consultant identifies opportunities to expand member relationships and positions STCU as a first-choice financial institution. The role protects membership integrity and confidentiality, performs transactions accurately according to credit union policies and procedures, and builds relationships by reviewing members’ financial positions and recommending products and services aligned with their goals. The Member Consultant delivers excellent service, takes ownership of issues, works toward branch goals, and builds trust through knowledgeable responses and appropriate resolutions. The position may also process cash transactions and may involve travel or temporary assignments at other STCU locations.

Requirements

High school diploma or equivalent.
At least two years of experience as a teller, new accounts representative, or service representative in a financial institution; equivalent sales or service experience in a retail establishment may be considered.
Proficiency with Microsoft Office programs, including Outlook, Word, Excel, and Teams.
Ability to regularly talk, hear, and operate a computer, keyboard, and mouse.
Ability to occasionally lift, pull/push, and carry up to 10 pounds, with accommodations.
Ability to work in an environment with constant or intermittent low- or moderate-level sounds typical of an office setting and a high-stress, fast-paced, deadline-oriented environment.

Nice To Haves

Demonstrated proficiency at STCU in a similar role may be considered in place of the stated experience.

Responsibilities

Identify members and account ownership to protect the integrity and confidentiality of membership and ensure proper account access.
Perform transactional duties accurately in accordance with credit union policies, procedures, balancing standards, and dual-control requirements.
Conduct personalized reviews of members’ financial positions and recommend products and services that support their financial goals.
Create excellent member experiences, take ownership of issues and challenges, and help increase member loyalty.
Demonstrate knowledge of consumer and fiduciary deposit products, services, systems, account types, and lending products to open accounts and complete maintenance.
Meet or exceed monthly branch goals, promote ancillary products, and submit partner referrals.
Answer member questions and find appropriate resolutions to complex or technical issues.
Engage members in genuine, inquisitive conversations to identify suitable products and services and deepen member relationships.
Build and maintain productive working relationships throughout the organization using Everyday Personal Leadership principles.
Process cash transactions when needed at the location.
Perform additional duties as assigned, including possible temporary assignments at other locations.
Travel to other STCU locations when asked.