Member Consultant (Pooler, GA)

Georgia United Credit Union•Johns Creek, GA

8d•Onsite

About The Position

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors. This role involves providing excellent member service, handling various account transactions, and assisting with consumer loan origination and servicing. The position requires adherence to compliance and operational standards, maintaining a professional reputation, and promoting credit union services and technology.

Requirements

Skill set
Experience
Qualifications

Responsibilities

Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
Present and explain credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assist with the escalation of complex transactions when required.
Inform members about credit union technology services and offerings. Assist members with troubleshooting technology-related transactions and issues.
Maintain the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
Identify, recommend, and promote products and services to build financial relationships in alignment with the credit union’s business strategy. Counsel members regarding money management and financial matters.
Demonstrate awareness and commitment to achieving credit union, branch, and individual goals. Use consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
Promote and establish strong, positive, and productive working relationships within the organization by committing to the company’s purpose, mission, and core values.
Interview and gather preliminary documents to originate, process, and close consumer loans.
Evaluate and verify loan applications and credit criteria. Compute debit ratios, verify employment and income, determine collateral value and recommend loans for approval. Notify applicants of loan decisions and request additional information if required.
Coordinate and process loan closings, ensuring that each loan is promptly and properly prepared, documented, processed, and disbursed according to the credit union’s loan quality standards.
Assist in servicing loans by processing items such as payoffs, refinances, loan workout arrangements, address changes, payment extensions, collateral releases and payment due date changes.
Process transactions that cannot be completed through automated channels in the branch. Maintain a balancing record that meets established standards for transactions performed. Assist members with the ATM+ machines as required.
Complete branch operational duties, including ensuring branch security procedures are followed, assisting with monthly branch audit responsibilities, assisting with the internal review checklist, and compiling reports as required.
Assist with controlling branch cash, including balancing cash drawers, the branch vault, cash recyclers, cash orders, and balancing the ATM+ machines as required.
Identify and report/escalate potentially fraudulent activity, keeping the manager informed of activities and significant concerns while maintaining member information and privacy.
Complete special projects and other duties as assigned.