Member Consultant II

Boeing Employees' Credit Union•Spokane, WA

8h•$22 - $38

About The Position

As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify , diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services. By applying to this role, you're expressing interest in joining the East District , which includes a POD —a group of nearby branches where you’ll rotate based on business needs. Travel Expectations: You’ll work across all branches in your assigned POD for up to a year Pod branches for this role include: Spokane Division, Spokane Valley, North Spokane, Spokane South Hill Reliable transportation and commitment/ability to travel between the POD locations listed above required

Requirements

Bachelor’s Degree or equivalent related experience
Minimum two years of experience in a sales-oriented, financial, or retail environment
Strong proficiency and comfort level with learning new systems and programs ; with the ability to navigate multiple systems simultaneously
Ability to successfully complete 12-week in-house training program after hire
Comprehensive understanding and knowledge of Credit Union key objectives , product and service solutions
Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
Proficient verbal and written communication skills to enable daily communication with Member s
Proficient math aptitude and analytical skills
P roblem resolution, negotiating, organization, multi- tasking and peer coaching skills
Ability to work flexible shifts

Nice To Haves

One year of experience in a financial institution
Spanish language fluency highly desirable
Thorough understanding of the sales process and ability to manage a sales pipeline efficiently

Responsibilities

Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
Assisting the community with financial wellness : This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.