Member Consultant II

BECU•Kent, WA

2d•$26 - $32•Hybrid

About The Position

This role is part of a pod (a group of nearby branches) within BECU’s Central District. Additional details provided if moved forward in the hiring process. Pod Branches: Kent Station/Redondo/Renton Benson/Renton Landing. Location support based on business needs. Rotation Required: You’ll work across all POD branches for up to your first year or more - this is a core expectation of the role. One-Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECU. Training: Training will include travel to the Tukwila Financial Center. Travel Required: The ability to commute between branches & training location is required. Flexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs. Training Schedule: 12 weeks, Monday–Friday, Variable shifts between 8:00 AM – 6:30 PM. Post-Training Schedule: Variable shifts between Monday–Friday: 8:00 AM – 6:30 PM, Up to 3 Saturdays per month: 8:30 AM – 1:30 PM.

Requirements

Bachelor’s Degree or equivalent related experience
Minimum two years of experience in a sales-oriented, financial, or retail environment
Ability to successfully complete 12-week in-house training program after hire
Ability to work flexible shifts

Nice To Haves

One year of experience in a financial institution
Spanish language fluency highly desirable
Thorough understanding of the sales process and ability to manage a sales pipeline efficiently
Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously
Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions
Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
Proficient verbal and written communication skills to enable daily communication with Members
Problem resolution, negotiating, organization, multi-tasking and peer coaching skills

Responsibilities

Play a key role in delivering a seamless and high-quality member experience.
Identify, diagnose, and address members’ consumer financial needs using expertise in BECU’s products.
Refer members to specialized services when necessary.
Serve as a subject matter expert, resolving members' needs and providing expertise in specialized financial services.
Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
Assist the community with financial wellness, which could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.