Member Connectivity Lead

Life Time Inc.•Westwood, MA

2d•$26 - $29•Onsite

About The Position

Do you have an inspirational passion for living a healthy way of life? Are you passionate about delivering exceptional customer service and making a lasting impact on people's lives? Are you looking for a lifestyle career with an established and growing company? If this sounds like you, we’d love to have you on our team! Join us at Life Time, where you can bring your passion for health and wellness to life while creating positive, memorable experiences for our members and guests every day. Position Summary As the Member Connectivity Lead, you'll deliver exceptional experiences for every member and guest. In this role, you will actively promote Life Time to prospective members, guide them through a seamless buying experience, and contribute to achieving club acquisition, connectivity, and retention goals. As a trusted leader on the Concierge team, you'll share your expertise and modeling behaviors that inspire a welcoming culture and first-class service. You will also drive Personal Training sales by influencing new member enrollment. Enjoy an energetic, healthy work environment while building value-based relationships that foster brand loyalty—and empower members to live healthier, happier lives.

Requirements

High School graduate or equivalent
Minimum of 2-3 years of experience in customer service, preferably in the fitness, health, or hospitality industries
Minimum of 1 year successfully selling memberships, personal training packages, or upselling fitness services
Complete Life Time Dynamic Personal Training Certification within 30 days of hire

Nice To Haves

Bachelor’s degree in hospitality or related field
Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays, based on club needs

Responsibilities

Greet and assist members and guests with a friendly and professional demeanor
Manages, delegates, and responds to phone calls and emails from members and guests in alignment with brand standards
Maintains updated knowledge to properly educate all members and guests of club programming, events, pricing, and policies
Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Communicates with members via email aligned with our brand standards
Engage in proactive outreach and service recovery by addressing inquiries, resolving concerns, and fostering strong relationships that promote engagement with programs and services
Customizes the buying experience for prospective members by encouraging involvement with amenities, services, and programs aligned to customers interests and needs
Assists members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
Serves as the subject matter expert and point of contact for all club services, programming, and instructors
Connect new members to Personal Training services by highlighting the benefits and facilitating their enrollment, supporting their fitness goals and driving Personal Training sales

Benefits

A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold