Member Concierge

Windham Mountain Club • Windham, NY

8d • $24 - $30 • Onsite

About The Position

The Member Concierge is responsible for providing a warm and welcoming experience for members and assisting them in all ways possible. The Concierge remains ready to take action to ensure member satisfaction by providing information to questions, coordinating all special requests and services, and informing members of services, features and member amenities.

Requirements

• 4+ years experience in a high-level service role, preferably within the luxury hospitality industry.
• Excellent interpersonal skills, with the ability to interact positively with members and guests.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook), experience with CRM systems preferred.
• Professional demeanor with a welcoming and personable attitude.
• Self-motivated and capable of working independently.
• Ability to handle confidential information with discretion.
• Adaptable to change in a dynamic environment.
• Valid drivers license and no driving violations on record.

Responsibilities

• Greet and welcome all members and their guests, inquiring if they have any questions and/or concerns and responding professionally.
• Maintain full knowledge of prices, programs, scheduled events, reports etc. and where to find them. Includes weather and trail conditions during the winter season.
• Ensure a neat and comfortable environment in all member areas, coordinating with facilities department as needed.
• Perform daily walkthroughs of all members areas to identify and address proactive and reactive maintenance.
• Orchestrate transportation requests from Members, guests, and resort stay guests.
• Oversee and/or complete Member/Guest charges on the day of excursions and driving requests.
• Assist club members with dining, amenity, and excursion reservations.
• Serve as point of contact for members during working hours.
• Attend all member events.
• Oversee entertainment arrival, set up and completion of all.
• Maintain locker assignments, combinations, and ensure locker area is maintained.
• Oversee club support staff.
• Maintain accurate and up to date profiles for all members.
• Maintain a clean and professional appearance, adhering to dress code at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed