MB-Member Concierge

LMLC OPERATIONS LLC•Big Sky, MT

1d•$0 - $19•Onsite

About The Position

We are seeking a polished, personable, and highly organized Member Concierge Associate to serve as a primary point of contact for our members and their guests. In this role, you will be at the heart of the club experience — anticipating needs, facilitating seamless reservations and requests, and delivering a level of service that reflects the standards of a premier private club. This is an ideal opportunity for someone who thrives in a fast-paced, relationship-driven environment and takes genuine pride in exceeding expectations. You will work closely with all departments to ensure that every member interaction is handled with professionalism, discretion, and warmth.

Requirements

Must be available to work the entire winter season, December through mid-April.
Previous experience in a concierge, front desk, or guest services role, preferably within a private club, luxury hotel, or high-end hospitality environment.
Exceptional interpersonal skills with a natural ability to build rapport with a discerning membership base.
Strong written and verbal communication skills.
Proficiency with club management software (Jonas, Club Essential, or similar) preferred; ability to quickly learn new systems required.
Proficiency in Microsoft Office Suite and general comfort with technology platforms.
Ability to work a flexible schedule including evenings, weekends, and holidays as required by club operations.
Professional appearance and demeanor consistent with a luxury private club environment.
A proactive, solutions-oriented mindset with strong problem-solving skills.
High school diploma or equivalent required; associate's or bachelor's degree in Hospitality Management or a related field preferred.
CPR/First Aid Certification (preferred).

Nice To Haves

Additional language skills are a plus.
Associate's or bachelor's degree in Hospitality Management or a related field preferred.
CPR/First Aid Certification

Responsibilities

Serve as the first point of contact for members and guests, providing a warm, professional welcome in person, by phone, and via email.
Manage reservations for dining, recreation, events, and other club amenities.
Respond promptly and accurately to member inquiries, requests, and feedback, ensuring timely follow-through on all commitments.
Coordinate with other departments to fulfill member requests and ensure seamless service delivery.
Maintain accurate and up-to-date member profiles, preferences, and communication records within the club management system.
Proactively communicate club events, programming, and announcements to members through appropriate channels.
Handle sensitive member situations with discretion, empathy, and sound judgment, escalating when necessary.
Support front desk operations, including opening and closing procedures and maintaining a clean and organized workspace.
Stay current on all club services, amenities, and offerings to provide knowledgeable recommendations.