Member Communications Specialist
About The Position
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment, Competitive benefits and work-from-home options for most positions, Opportunities for professional growth in a diverse inclusive culture. Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! Trillium Health Resources has a career opening for a Member Communications Specialist to join our team! The Member Communications Specialist coordinates development of member-facing communications to ensure accurate, timely, and compliant information delivery. The role coordinates the review, distribution, and tracking of member communication materials in collaboration with the Communications function to support member understanding of services and benefits. This role contributes to effective communication strategies through coordination and quality oversight.
Requirements
- High school diploma or GED and six (6) years of experience in communications, member services, or outreach and engagement with the MH/SU/IDD population; OR Associate's degree and four (4) years of experience in communications, member services, or outreach and engagement with the MH/SU/IDD population; OR Bachelor's degree and two (2) years of experience in communications, member services, or outreach and engagement with the MH/SU/IDD population; OR Equivalent combination of education and experience.
- Must have a valid driver’s license
- Must reside within Trillium’s North Central Region, which includes the following counties: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, and Wilson.
- Must be able to travel within catchment as required.
Nice To Haves
- Degree in Business
Responsibilities
- Assist with training Call Center new hires as needed
- Assist with answering calls to interact with callers delivering information, answering questions and addressing complaints as needed.
- Coordinate the review, maintenance, and distribution of member-facing communication materials across print and digital formats.
- Coordinate production and distribution of required member communications.
- Ensure communications meet regulatory, contractual, and quality standards for accuracy and clarity.
- Track mailing activity, delivery time frames, and service level performance.
- Coordinate fulfillment of member requests for communication materials, identification cards, and informational packets.
- Coordinate returned mail processes and updates member communication records as needed.
Benefits
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
