Member Communications Coordinator

R+L Carriers•Ocala, FL

2d•Onsite

About The Position

Golden Ocala Golf & Equestrian Club is seeking a creative and personable Member Communications Coordinator to join our team. In this role, you’ll support the Membership Director by managing member communications, providing prospective members tours of the club, assisting with events, and helping to keep our brand presence engaging and cohesive across platforms. The ideal candidate is energetic, outgoing, and tech-savvy, with a passion for creating exceptional experiences. You’ll play a key role in anticipating member needs, crafting timely communications about club happenings, and ensuring every interaction reflects the welcoming, luxury experience Golden Ocala is known for. Comfortably engaging with prospective members, you’ll also lead membership tours and confidently answer questions about club opportunities while bringing fresh ideas to the team.

Requirements

Strong organizational, written, and verbal communication skills with the ability to adapt messaging to different audiences.
Positive, professional demeanor with excellent interpersonal skills to foster strong member relationships.
Ability to manage multiple priorities, remain calm under pressure, and meet deadlines.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) with the ability to quickly learn club-specific software platforms.
Familiarity with social media platforms (Meta Business Suite, Facebook, Instagram, LinkedIn) and basic content creation tools.
Strong problem-solving skills with the ability to exercise sound judgment and work independently while collaborating effectively across departments.
Detail-oriented with excellent follow-through to ensure timely and accurate communications.
Understanding of brand consistency and ability to contribute to cohesive messaging across print, digital, and in-person member touchpoints.
Basic math proficiency for reporting, scheduling, and administrative tasks.
Must be flexible to work various shifts, including weekends and holidays.

Responsibilities

Create and manage engaging content for the club’s website, social media platforms (Instagram, Facebook, LinkedIn), and digital communications.
Lead prospective members on personalized facility tours while answering questions and highlighting membership opportunities.
Manage administrative tasks and accurately input member and prospect information into the club management database.
Keep the club website up to date with current events, news, and offerings, ensuring accuracy and brand consistency.
Monitor industry and lifestyle trends to inspire fresh, relevant content and keep the club’s brand modern and engaging.
Collaborate across departments and with managers to ensure cohesive messaging and a unified brand presence throughout all platforms.
Develop, schedule, and maintain weekly email communications to keep members informed and engaged with club events, news, and offerings, while tracking performance metrics (open rates, click-throughs, engagement) to continuously improve communication effectiveness.
Design and update promotional materials, event flyers, and digital campaigns to support member engagement and club initiatives.
Collaborate with the Events Team to plan, promote, and execute member events that enhance the overall experience, drive engagement, and support member satisfaction and retention.
Respond promptly to member questions, concerns, and feedback through phone, email, and in-person interactions, ensuring issues are addressed efficiently.
Work closely with department heads to solve member concerns and deliver seamless service experiences.
Maintain a professional, welcoming, and solution-oriented presence as the first point of contact for members and guests.
Track engagement and provide feedback on content performance to continuously improve communications and outreach efforts.