Member Communication Representative

General Electric Credit Union•Blue Ash, OH

11d•Onsite

About The Position

Member Communications Representative (onsite) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off - paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! Overview: The Member Communication Representative serves as the primary point of contact for members of the credit union by handling a variety of inquiries and transactions via inbound emails and chats. This role maintains high levels of member satisfaction by providing essential support and solutions to members’ general financial questions and concerns.

Requirements

High school diploma or GED required
Minimum six months of experience in customer service required
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
Effective at working in a fast-paced environment with the ability to multi-task
Interpersonal and customer service skills to provide an exceptional member experience
Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner

Nice To Haves

Prior experience as an email/chat representative or similar role with an emphasis on written communication preferred
Prior experience in a financial institution or related field preferred

Responsibilities

Respond to member emails and chats by preparing personalized and professional written responses, striving for first contact resolution in a timely and efficient manner
Resolve issues and assist members with inquiries including, but not limited to:
General account questions
Online banking support
Credit and debit card inquiries
Transactions including loan payments and internal transfers
Educate and assist members with other credit union products and services
Recommend products and services to enhance members’ financial lives
Collaborate with internal team members and utilize provided resources to resolve member inquiries and issues
Convey member feedback through appropriate channels to be evaluated and addressed