Communication Center Representative

The Union Bank Company•Columbus Grove, OH

19h•Onsite

About The Position

We want U to be part of our team! Join a Community That Cares – Grow Your Career at The Union Bank Company! Benefits offered: Medical, Dental, Vision Insurance Employee Stock Ownership Plan (w/ company match) Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday) Tuition Reimbursement And more! We are currently searching for a Communication Center Representative to work out of our Operations Center located in Columbus Grove, OH! Under the direction of the Client Service Experience Manager, the Communication Center Representative provides experience to bank customers of all subsidiaries in an efficient and professional manner. This includes but is not limited to: referral of products via the telephone or email, researching and resolving customer requests and answering customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc. Additionally, this person performs quality control functions, reporting and performance tracking.

Requirements

High school diploma or GED required
One year experience in related position in a financial institution or at least one year of customer service experience required.

Responsibilities

Receives and fields incoming customer service calls from customers.
Researches and resolves customer inquiries.
Possess knowledge of different deposit and loan procedures, different overdraft philosophies, different titling issues, and different ATM/debit card procedures of multiple banks.
Possess knowledge of all the bank’s online products including any new technology. Also should have knowledge of varying rates, fees, regulatory information and fund availability and varying state laws, personnel and geographic areas.
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
Accepts inbound and may make outbound calls to develop client relationships and to sell credit and deposit services.
Provides follow-up to ensure sales and customer satisfaction.
Performs quality control functions, various reporting and tracking of performance.
Cross-sells financial institution products and services, as required.
Responsible for customer service functions related to the bank’s online presence.
Keep abreast of changes in products, policies and procedures, and attend training as needed.
Assists customers with resolution of account problems and issues.
Provides customer information and support for Internet banking / Web Bill Pay and other online products.
Follows up with customer e-mails.