Transfer Call Center - Communication Specialist

Children's Wisconsin • Milwaukee, WI

1d • Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ The person in this role serves as a central communication source for all components of the patient transfer and consultation process. Triages calls from referring providers and appropriately routes to subspecialist, attending physicians and/or the appropriate department(s). Demonstrates effective communication skills, critical thinking skills, ability to multi-task, and ability to follow clinical practice guidelines. Location: Onsite Milwaukee main campus Full time: 0.6 FTE Nights: 6:00 pm-6:30 am Weekends: Rotate every 3rd weekend Holiday rotation

Requirements

• Prior knowledge acquired through 2 years of experience in a medical field such as EMT, Paramedic, Medical Assistant (MA), Health Unit Coordinator or Nursing
• Knowledge of medical terminology
• Must be knowledgeable of Electronic Health Record
• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross
• CMA-Certified Medical Assistant - American Medical Certification Association
• EMT-Emergency Medical Technician National - National Registry of Emergency Medical Technicians

Nice To Haves

• Previous critical care/emergency room experience preferred
• Medical dispatch/triage preferred
• EPIC electronic health record preferred
• Knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transfer requests.
• Certified Medical Assistant (CMA) or Emergency Medical Technician (EMT) Certification Preferred

Responsibilities

• Serves as a central communication source for all components of the patient transfer and consultation process.
• Triages calls from referring providers and appropriately routes to subspecialist, attending physicians and/or the appropriate department(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED