Patient Communication Representative

Atlantic Vision Partners • Forest, VA

1d

About The Position

The Atlantic Vision Partners Way
At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through:
· On-Site Training
· Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,
· Paid Certified Accreditations, and
· Unmatched resources like in-house tools to help serve our patients.

Your Mission
As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

Come where you can flourish!

Requirements

• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
• Proficiency in Microsoft Office products (Word, Excel, and Outlook)
• Willingness to submit to a background check

Responsibilities

• Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
• Register patients over the phone and verifies patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Collect and process payments from patients
• Complete other functions as requested by management

Benefits

• medical, dental, vision, a 401k plan, long-term disability, and life insurance
• No nights or weekends = work/life balance
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed