Patient Communication Representative
About The Position
At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through: · On-Site Training · Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee, · Paid Certified Accreditations, and · Unmatched resources like in-house tools to help serve our patients. Your Mission As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction. Come where you can flourish!
Requirements
- Excellent judgment, dependability, and diligence
- Demonstrated high ethical standards and integrity
- Demonstrated accuracy and thoroughness; monitors own work to ensure quality
- Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
- Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed
- Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
- Proficiency in Microsoft Office products (Word, Excel, and Outlook)
- Willingness to submit to a background check
Responsibilities
- Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
- Register patients over the phone and verifies patients’ records are up-to-date and accurate
- Verify personal and insurance information for services and procedures
- Schedule appointments and procedures
- Reschedule missed appointments and cancellations
- Collect and process payments from patients
- Complete other functions as requested by management
Benefits
- medical, dental, vision, a 401k plan, long-term disability, and life insurance
- No nights or weekends = work/life balance
- Paid vacation and holidays (+ two floating holidays)
- Tuition reimbursement opportunities
- Referral bonus opportunities
- Discount on designer eyewear
- Paid certified accreditation program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
