Member Care Representative

OneAZ Credit Union • Phoenix, AZ

6d • $17 - $23 • Onsite

About The Position

A Member Care Rep I utilizes positive and professional communication and multitasking skills when receiving members’ calls, determining the nature of members’ business, providing information, and/or directing members to appropriate person or department. This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. Please be advised that this is NOT a remote position. The person who fills this role will work in-office.

Requirements

• High school diploma or General Educational Development (GED).
• 1 year customer service or call center experience.
• Excellent verbal/written communication skills.
• A passion for people, innovation, and growth.

Nice To Haves

• Bilingual (Spanish/English) preferred
• Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.

Responsibilities

• Provides members with account balance, activity, and history upon members' request.
• Performs transactions, check withdrawals, transfers, and account maintenance.
• Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies.
• Performs loan payments, term calculations, and loan payoff information.
• Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits.
• Provides documents as requested by members.
• Performs research to resolve escalated issues.
• Assists members with explanations of transactions on accounts.
• Sets up member access to online banking and telephone banking.
• Maintains knowledge of Credit Union’s field of membership.
• Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay.
• Coordinates with branches to schedule member appointments.
• Explains, promotes, and informs members of Credit Union products and services.
• Attends assigned team meetings and/or training sessions.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED